SOP
  • Standard Operating Procedure
  • Introduction
  • Notes & Todos
  • Changelog
  • The Company
    • Culture
      • Management
      • Mäd Friday
      • Core Values
      • Principles
      • The Mäd Flywheel
      • Team Handbook
      • Blogs & Websites Worth Reading
      • Required & Recommended Reading
      • Recommended Videos
    • The Mäd Brand
      • Our Golden Circle
      • Brand Assets
      • Mäd.com
      • why.workwithmad.com
      • Writing Case Studies
    • Transparency
  • Project Work
    • General Working Practices
      • The Project Brief
      • AAR - After Action Review
      • New Client Onboarding
      • Status Updates
      • Files & Backups
    • Design Working Practices
      • Website Go-Live Checklist
      • Resources.
      • Brand and Web Design Sprint Agenda
      • Key Design Team Roles
      • Ideation and Brainstorming
      • Design Thinking
      • Questions for Flows
      • Webflow Hosting
      • Corporate Website Go-Live Checklist
      • Setting Up an App Store Account
      • Domain Pointing and IP Addresses
      • Writing Specifications
      • Bug Reporting Template
    • Tools
  • Operations
    • People Operations
      • Open Positions
      • Employment Contract
      • Key Documents
      • Hiring
      • Hiring Process
      • Hiring FAQ
      • On-boarding
      • Probation
      • Health and Accident Insurance
      • One to Ones
      • Off-boarding
      • Resignations
      • Salary Scale
      • Salary Increases
      • Holidays
      • Benefits
      • Business Visas
      • Reviews and Performance
      • Parental Leave
    • Finance
      • Procurement Onboarding
      • New Client Financial Details
      • Reports
      • Using Company Money (Expenses)
      • Bank Accounts
      • Free Cash Flow
    • Legal
      • Our Law Firm
      • Legal Entities
      • Document Templates
      • Non-Disclosure Agreement (NDA)
      • Service Level Agreement (SLA)
      • Engagement Agreement
    • Sales
      • Newsletter Format
      • Scope of Work
      • Minimum Project Price
      • Non-Negotiable Contractual Points
      • Credentials Deck
      • Proposal Format
      • Qualifying Prospects
      • CRM
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On this page
  • Offer Letters
  • Contracts
  • Grow Reports
  • Insurance Documents
  • Exit Checklist
  1. Operations
  2. People Operations

Key Documents

Last updated 6 years ago

Offer Letters

Released after a prior discussion between Mäd and the candidate regarding the general role description, monetary offer plus benefits, starting date and time.

Contracts

A fuller description of the terms and conditions of the Hätter’s engagement with Mäd. Ideally released within the first week of employment for review and (digital) sign off.

Grow Reports

Grow = General Review of Work

Insurance Documents

Released and filled up once the Hätter is confirmed for permanency #woohoo!

Exit Checklist

We acknowledge that people will leave the organization for various reasons. This checklist is to ensure that all necessary files, information and Mäd property are correctly accounted for before the Hätter ends their journey.

This is usually released to the member within 3 days of tendering their notice to make sure both the Team Leader and exiting Hätter have ample time to ‘tidy up’ and handover properly.

If a separate project handover is needed, feel free to create a document that would best fit the projects’ requirements.

This is a crucial document that can withhold the Hatter’s last salary if not completed to the Team Leader’s satisfaction.

Offer Letter Template
Employment Contract Template
GROW Report Template
Application Form
Details of Benefits
List of Hospitals
Exit Checklist