> For the complete documentation index, see [llms.txt](https://process.mad.co/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://process.mad.co/operations/people-operations.md).

# People Operations

People Operations is an incredibly important part of how we run the company. After all, as long as we look after our people, they'll look after our clients. 

We've got a fairly unusual method of working, and it's based on a few key ideas:

* Freedom and Responsibility.
* Treating people like adults. 

Find below the main sections:

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[Key Documents](/operations/people-operations/key-documents.md)
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[Hiring](/operations/people-operations/hiring.md)
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[On-boarding](/operations/people-operations/onboarding.md)
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[Probation](/operations/people-operations/probation.md)
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[Health and Accident Insurance](/operations/people-operations/insurance.md)
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[One to Ones](/operations/people-operations/121.md)
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[Off-boarding](/operations/people-operations/offboarding.md)
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[Salary Scale](/operations/people-operations/salary-scale.md)
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[Holidays](/operations/people-operations/holidays.md)
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[Benefits](/operations/people-operations/benefits.md)
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[Reviews and Performance](/operations/people-operations/reviews-and-performance.md)
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