# SOP ## SOP - [Standard Operating Procedure](https://process.mad.co/master.md) - [Introduction](https://process.mad.co/introduction.md) - [Notes & Todos](https://process.mad.co/notes-and-todos.md) - [Changelog](https://process.mad.co/changelog.md) - [Culture](https://process.mad.co/the-company/culture.md) - [Management](https://process.mad.co/the-company/culture/management.md) - [Mäd Friday](https://process.mad.co/the-company/culture/maed-friday.md) - [Core Values](https://process.mad.co/the-company/culture/core-values.md) - [Principles](https://process.mad.co/the-company/culture/principles.md) - [The Mäd Flywheel](https://process.mad.co/the-company/culture/the-mad-flywheel.md) - [Team Handbook](https://process.mad.co/the-company/culture/handbook.md) - [Blogs & Websites Worth Reading](https://process.mad.co/the-company/culture/blogs-and-websites-worth-reading.md) - [Required & Recommended Reading](https://process.mad.co/the-company/culture/required-and-recommended-reading.md) - [Recommended Videos](https://process.mad.co/the-company/culture/recommended-videos.md) - [The Mäd Brand](https://process.mad.co/the-company/brand.md) - [Our Golden Circle](https://process.mad.co/the-company/brand/untitled.md) - [Brand Assets](https://process.mad.co/the-company/brand/brand-assets.md) - [Mäd.com](https://process.mad.co/the-company/brand/maed.com.md) - [why.workwithmad.com](https://process.mad.co/the-company/brand/why.workwithmad.com.md) - [Writing Case Studies](https://process.mad.co/the-company/brand/writing-case-studies.md) - [Transparency](https://process.mad.co/the-company/transparency.md) - [General Working Practices](https://process.mad.co/project-work/working-practices.md) - [The Project Brief](https://process.mad.co/project-work/working-practices/project-briefs.md): Bringing every project member on the same page at the same time. - [AAR - After Action Review](https://process.mad.co/project-work/working-practices/aar-after-action-review.md) - [New Client Onboarding](https://process.mad.co/project-work/working-practices/new-client-onboarding.md) - [Status Updates](https://process.mad.co/project-work/working-practices/status-updates.md) - [Files & Backups](https://process.mad.co/project-work/working-practices/files-and-backups.md) - [Design Working Practices](https://process.mad.co/project-work/design.md) - [Website Go-Live Checklist](https://process.mad.co/project-work/design/website-go-live-checklist.md) - [Resources.](https://process.mad.co/project-work/design/resources.md) - [Brand and Web Design Sprint Agenda](https://process.mad.co/project-work/design/brand-design-sprint-agenda.md) - [Key Design Team Roles](https://process.mad.co/project-work/design/key-design-team-roles.md) - [Ideation and Brainstorming](https://process.mad.co/project-work/design/ideation-and-brainstorming.md) - [Design Thinking](https://process.mad.co/project-work/design/design-thinking.md) - [Questions for Flows](https://process.mad.co/project-work/design/questions-for-flows.md) - [Webflow Hosting](https://process.mad.co/project-work/design/webflow-hosting.md) - [Corporate Website Go-Live Checklist](https://process.mad.co/project-work/design/corporate-website-go-live-checklist.md) - [Setting Up an App Store Account](https://process.mad.co/project-work/design/setting-up-an-app-store-account.md) - [Domain Pointing and IP Addresses](https://process.mad.co/project-work/design/domain-pointing-and-ip-addresses.md) - [Writing Specifications](https://process.mad.co/project-work/design/writing-specifications.md) - [Bug Reporting Template](https://process.mad.co/project-work/design/bug-reporting-template.md) - [Tools](https://process.mad.co/project-work/tools.md) - [People Operations](https://process.mad.co/operations/people-operations.md) - [Open Positions](https://process.mad.co/operations/people-operations/open-positions.md) - [Employment Contract](https://process.mad.co/operations/people-operations/employment-contract.md) - [Key Documents](https://process.mad.co/operations/people-operations/key-documents.md) - [Hiring](https://process.mad.co/operations/people-operations/hiring.md) - [Hiring Process](https://process.mad.co/operations/people-operations/hiring-process.md) - [Hiring FAQ](https://process.mad.co/operations/people-operations/hiring-faq.md) - [On-boarding](https://process.mad.co/operations/people-operations/onboarding.md) - [Probation](https://process.mad.co/operations/people-operations/probation.md) - [Health and Accident Insurance](https://process.mad.co/operations/people-operations/insurance.md): FAQ roundup - [One to Ones](https://process.mad.co/operations/people-operations/121.md) - [Off-boarding](https://process.mad.co/operations/people-operations/offboarding.md) - [Resignations](https://process.mad.co/operations/people-operations/resignations.md) - [Salary Scale](https://process.mad.co/operations/people-operations/salary-scale.md) - [Salary Increases](https://process.mad.co/operations/people-operations/salary-increases.md) - [Holidays](https://process.mad.co/operations/people-operations/holidays.md) - [Benefits](https://process.mad.co/operations/people-operations/benefits.md) - [Business Visas](https://process.mad.co/operations/people-operations/business-visas.md) - [Reviews and Performance](https://process.mad.co/operations/people-operations/reviews-and-performance.md) - [Parental Leave](https://process.mad.co/operations/people-operations/parental-leave.md) - [Finance](https://process.mad.co/operations/finance.md) - [Procurement Onboarding](https://process.mad.co/operations/finance/procurement-onboarding.md) - [New Client Financial Details](https://process.mad.co/operations/finance/new-client-financial-details.md) - [Reports](https://process.mad.co/operations/finance/reports.md) - [Using Company Money (Expenses)](https://process.mad.co/operations/finance/using-company-money-expenses.md) - [Bank Accounts](https://process.mad.co/operations/finance/bank-accounts.md) - [Free Cash Flow](https://process.mad.co/operations/finance/free-cash-flow.md) - [Legal](https://process.mad.co/operations/legal.md) - [Our Law Firm](https://process.mad.co/operations/legal/our-law-firm.md) - [Legal Entities](https://process.mad.co/operations/legal/legal-entities.md) - [Document Templates](https://process.mad.co/operations/legal/document-templates.md) - [Non-Disclosure Agreement (NDA)](https://process.mad.co/operations/legal/nda.md) - [Service Level Agreement (SLA)](https://process.mad.co/operations/legal/sla.md) - [Engagement Agreement](https://process.mad.co/operations/legal/engagement-agreement.md) - [Sales](https://process.mad.co/operations/sales.md) - [Newsletter Format](https://process.mad.co/operations/sales/newsletter-format.md) - [Scope of Work](https://process.mad.co/operations/sales/scope-of-work.md) - [Minimum Project Price](https://process.mad.co/operations/sales/minimum-project-price.md) - [Non-Negotiable Contractual Points](https://process.mad.co/operations/sales/non-negotiable-contractual-points.md) - [Credentials Deck](https://process.mad.co/operations/sales/credentials-deck.md) - [Proposal Format](https://process.mad.co/operations/sales/proposal-format.md) - [Qualifying Prospects](https://process.mad.co/operations/sales/qualifying-prospects.md) - [CRM](https://process.mad.co/operations/sales/crm.md) --- # Agent Instructions This documentation is published with GitBook. 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